Promptly responded to all questions; completed the order as requested and exactly as promised although the requirements were complicated. The bonus was the excellent price–in fact the lowest I could find.
Excellent customer service. I decided to mention this first because it makes absolutely is one of the most important things in making an expensive purchase, from one side of the country, to the other- purely by the phone & online.I always spoke with an actual person everytime, & if they did not have an answer to my questions, they would call me back… even after I had made my purchase. I never once felt pressured to make a purchase. I would call with a question, never being felt that they were rushing a potential sale,& would go out of their way to give me my answer. Even if it called for Gideons to call me back.I was even told numerous times to find a dealer here in NC,& to try some watches I was interested in, to make sure I would love my purchase.
Unfortunately the watch I did order, they did not have in stock & needed to be ordered, making it a final sale. From all the conversations I had with “Michelle” in particular, I had the confidence that I would love it, again without finding a dealer out here in NC & never seeing the watch I was ordering in person. It took much longer to come than promised, due to their manufacturer in general. I was always apologized to deeply & eventually my watch was air mailed 2 day delivery. I love it!! It was worth the wait. I was told that my purchase situation was not the standard & was very odd to have to wait almost a full month.Due to their extreme professionalism, always returning my phone calls & telling me to look at other dealers before purchasing through them & sending it airmail due to my decreasing patience…I actually believe them. I would recommend them highly, even though we had a “kink” in delivery time. With all that I have explained, they still deserve a five star!! Thanks Gideons & I will be purchasing from you again!!!
Excellent phone and email customer service: I was an accidental buyer and become a customer.
I email with a question about vintage fountain pen repair and price for Montblanc ink, they call me right away to tell me they could not help me with the fountain pen repair, but gave me helpful suggestions. Also they gave me a fair price on the Montblanc ink. I have a old phone and have difficulties hearing but she was most gracious and patient repeating words as necessary. On the other hand she has no problem understanding me and my Spanish accent. She was very patient with all my request of the various colors of ink, even calling Montblanc in my behalf for an out of stock color. She was nice, courteous, personable, and very professional. She call me back to complete the order, and 48 hours later I have the ink at home. This was one of the best customer experiences buying on line/on the phone ever.
Great customer service and prices! Whether I’ve made a $200 purchase or a $4000 purchase I have always received exceptional personal service and attention.
I had been looking for a great deal on a new Oris watch from a reputable dealer for several weeks.
I got just what I wanted! Thanks Gideon’s for the painless online sale and prompt delivery.
Look for Victorinox watch, When i find it at Gideon’s Fine Jewelry, i write to Gideon’s team for information, The team replay me effective and fast and all the purchase process was easy and fast, It was pleasure to work with Gideon’s Team.
I purchased the Oris Big Crown Pointer Date and although I waited for more than a month I must say that it was all worth it! The watch is really stunning and looks very beautiful on my wrist. Kudos to Michele and the whole Gideon staff for a great customer service and prompt response during the time that I was getting anxious to get my watch. This is my first mechanical watch and I’m very happy with my decision. Thank you so much again! Looking forward for another buy in the next couple of months or so! Godbless you people! 🙂
Thanks Michele for your help with the Montblanc diplomat for my son last year and for the Montblanc pencil to go with it that I just bought from you for his birthday. Both times I got all the help I needed and you were a great help. Happy to recommend you and Gideon’s and look forward to future purchases.
I had a very good experience dealing with their mail order representative. She was kind, courteous and explained all the rules. She explained the order process and how long it would take for me to receive my watch. She quoted me a price and that was the price on the final bill. My Hamilton watch arrived on time and….undamaged!
I can recommend them with out issue.
Bought Tissot Watch from them, The watch arrived in a perfect timing and perfect condition.
I will surely BUY FROM THEM AGAIN